Returns

Returns Policy

We want you to be able to shop with confidence. You can return an item that you bought from us for any reason within 7 days of receiving the item.

If you decide to return your item then we'll refund the purchase price less the initial delivery fee of the outward delivery cost. Return delivery costs will be met by you.

The item must be returned in its original condition so that we can endeavour to re-sell it.

How to return an item you've bought from Hides of Excellence:

    • Contact us by email [email protected] to advise of the expected return. 
    • Post the items back in their original condition, together with a note that includes your name, invoice number and reason for return to either address:

Hides of Excellence
PO BOX 6275
ALEXANDRIA NSW 2017

or

Hides of Excellence
16 Anderson Street
BANKSMEADOW NSW 2019


Defective Orders

In the unlikely event that your item arrives damaged, please send our Customer Service team an email at [email protected], including the order number, details about which items were damaged and how (sending us a digital photo would be really helpful if you can). Please make sure that you check for damage immediately upon receiving the product(s), as we cannot take responsibility for damages that may happen once you have received the product(s). Please also be aware that each product is one-of-a-kind, and therefore any natural marks occurring as part of the product should not be considered a defect.


Refunds

Once your product is received at our warehouse for quality control and deemed fit for resale, the cost of your order will be refunded into your account and email sent to confirm the refund.