Now, more than ever, you need to be surrounded by comfort and calm.
We are currently delivering online orders as usual & our showroom visits are by-appointment.
With the health and safety of both our customers and staff being our primary concern, rest assure we are taking all necessary hygiene precautions, safe product handling measures and social distancing to prevent the spread of COVID-19.
Our showrooms continue to operate in both Banksmeadow, Sydney and Collingwood, Melbourne. We feel in order to effectively implement social distancing, visits must be by-appointment at this time.
All Hides of Excellence staff are presently in good health and well being, with no signs or symptoms of the virus, nor have they been in contact with a carrier.
Our staff members follow stringent hygiene, product handling and cleanliness practices. They are conscious of the need for social distancing and, should they for any reason feel unwell, refrain from coming to work.
Opening times and contact details for each showroom is as follows:
SYDNEY: 16 Anderson Street, Banksmeadow NSW 2019 Ph: +61 451 511 085
Monday to Friday 9.00am to 4.30pm
MELBOURNE: 107-109 Sackville street, Collingwood VIC 3666 Ph: +61 3 9417 3466
Monday to Friday 8.30am to 4.30pm
Our online orders are operating as usual, delivering luxuriously soft and cosy sustainable products to your door that will turn your home, or any space, into a cosy sanctuary.
We have a dedicated team who manage enquiries via the website LiveChat service and by phone. We also find Facetime and other forms of video calling a great way to assist customers with enquiries and to showcase product tones and textures. Simply call us on +61 451 511 085 during office hours if you would like to speak with us via video call.
At this stage our processing of our orders remains unaffected.
We use Australia Post to facilitate delivery, which once dispatched from our warehouse in Sydney notifies the customer of tracking details to follow the shipping progress. Please note that in these unprecedented times COVID-19 is impacting Australia Post's services with the usual 2-3 day delivery service now experiencing significant delays up to 2-3 weeks.
We are currently fully stocked with our best sellers and exciting pieces in our new collections and colour stories. The supply of product quantity also remains unaffected at this stage with a huge selection and volume available. Should this change, we will notify you and the website updated.
From all of us here at Hides of Excellence we thank you for your patience during these unprecedented challenging times. We wish you and your family good health and stay safe.