What is your Returns Policy?
We want all Hides of Excellence customers to be able to shop with confidence. Orders can be returned within seven (7) days of receipt, providing the product/s are returned in original condition and suitable for resale. We offer a full refund on the purchase price, less the delivery fees. Simply follow these steps to return an item you have purchased:
- Email our customer service team on firstname.lastname@example.org to advise them you are returning your order so they can issue you with a Returns Authorisation Number.
- Return your item via post by enclosing your Returns Authorisation Number in the parcel and sending the item via registered post to Hides of Excellence, PO BOX 6275, Alexandra, New South Wales, 2017.
Once your return is processed, the purchase price of the order will be returned to your account. Unfortunately the shipping fee will not be refunded, and any fees incurred via return freight and packaging are not covered by Hides of Excellence.
*Free shipping applies to purchases delivered within Australia and excludes any international and wholesale orders.