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What if there is Product Damage?

In the unlikely event that your item arrives damaged contact us at info@hidesofexcellence.com.au and include the order number and tell us which items were damaged and how (sending us a digital photo would be really helpful if you can). If you do not want parts or a replacement, then the item comes under our normal returns policy. Please make sure that you check for damage immediately upon receiving the product(s), as we cannot take responsibility for damages that may happen once you have received the product(s).


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